🧾 Nguni Homeware – Terms and Conditions

Last updated: 13/11/2025

Welcome to Nguni Homeware (Pty) Ltd (“Nguni Homeware”, “we”, “us”, or “our”).
These Terms and Conditions govern your use of our website www.ngunihomeware.com and all purchases made through it.
By accessing or purchasing from our site, you agree to these terms.

1. Company Information

Business Name: Nguni Homeware (Pty) Ltd
Registration: South Africa
Email: ngunihomeware@gmail.com
Website: www.ngunihomeware.com
Physical Address: 202 Ithongwe Street, Central Western Jabavu, Gauteng.

2. Use of Website

By using our website, you agree to:

Use it only for lawful purposes.
Not attempt to disrupt or compromise our website security or functionality.
Provide accurate personal and payment information when placing orders.

We reserve the right to suspend or restrict access to users who misuse the website.

3. Product Information

We strive to ensure that all product details, images, and prices are accurate.
However:

Colours and dimensions may vary slightly due to display differences.
Prices are subject to change without prior notice.
Products are subject to availability.

If a product is unavailable after you place an order, we will notify you and offer an alternative or a full refund.

4. Pricing and Payment

All prices on our website:

Are listed in South African Rand (ZAR).
Include VAT, unless stated otherwise.
Exclude delivery fees, which are added at checkout.

We accept secure online payments via credit/debit card and other methods supported by our payment partners.

Your payment information is processed securely and not stored by Nguni Homeware.

5. Orders and Confirmation

An order is confirmed once:

Payment is successfully processed, and
You receive an email confirmation.

We reserve the right to cancel or refuse any order if:

Fraud or misuse is suspected, or
The product is incorrectly priced or unavailable.

In such cases, any payments made will be refunded in full.

6. Delivery and Shipping

Nguni Homeware offers nationwide delivery across South Africa.
Delivery options and fees are displayed at checkout.

Standard delivery times: 3–10 business days (depending on location and stock availability).
Delivery delays: We are not liable for delays caused by third-party couriers, strikes, or unforeseen events.
Ownership and risk: Pass to the customer upon delivery.

7. Returns, Exchanges, and Refunds

Please refer to our Returns & Exchange Policy for full details.
In summary:

Returns are accepted within 7 days for defective, damaged, or incorrect items.
Products must be unused, unassembled, and in original packaging.
Refunds are processed within 7–10 business days after inspection.
Sale or custom-made items are non-refundable.

This policy is in line with the Consumer Protection Act (68 of 2008) and the Electronic Communications and Transactions Act (25 of 2002).

8. Warranty

Products are warranted against manufacturing defects for 6 months under the CPA.
This warranty does not cover:

Normal wear and tear.
Misuse, improper assembly, or neglect.
Modifications or unauthorised repairs.

We will repair, replace, or refund defective products at our discretion.

9. Privacy and Data Protection

Your privacy is important to us.
Nguni Homeware complies with the Protection of Personal Information Act (POPIA).

By using our website, you consent to our collection and processing of your personal data, which may include:

Name, contact details, and delivery address.
Payment and transaction information.
Website browsing and usage data.

We will never sell or share your data with third parties, except where required for:

Processing orders (e.g., courier or payment providers).
Legal compliance.

See our Privacy Policy for more details.

10. Intellectual Property

All website content — including text, images, logos, and product designs — is owned by or licensed to Nguni Homeware (Pty) Ltd.
You may not copy, distribute, or reproduce any part of this website without written permission.

11. Limitation of Liability

Nguni Homeware will not be liable for:

Any indirect, incidental, or consequential damages.
Losses arising from misuse of products or failure to follow care instructions.
Delays or failures caused by events beyond our control.

Our total liability to you shall not exceed the total amount paid for the product(s) concerned.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be resolved under the jurisdiction of the South African courts.

13. Updates to These Terms

We may update these Terms and Conditions from time to time.
The updated version will always be available on our website with the date of last revision.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

📧 Email: info@ngunihomeware.com
📞 Phone: +27733090708
🏠 Address: 202 Ithongwe Street, Central Western Jabavu, Gauteng.

🌍 Website: www.ngunihomeware.com