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At Nguni Homeware, we ensure your luxury homeware items reach you safely and on time. Please read our delivery policy carefully before placing an order.

1. Delivery Areas

• We deliver throughout South Africa.

• For international delivery, please contact us directly for a quote.

2. Delivery Timeframes

• Small items (Décor, Accessories, Small Furniture): 3–7 business days.

• Large furniture items (Sofas, Dining Sets, Beds): 7–14 business days.

• Delivery times may vary during peak seasons or due to unforeseen courier delays.

3. Shipping Costs

• Standard delivery charges apply based on item size, weight, and destination.

• Free delivery for orders over R10,000 (subject to location).

• Premium assembly service may incur an additional fee (see below).

4. Premium Assembly & Installation

• Certain furniture items may require professional assembly.

• Optional Premium Assembly Service: R500 per item.

• Our team can assemble furniture safely at your home upon request.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email or WhatsApp.

• You can follow your order’s progress with our courier partner.

6. Receiving Your Order

• Please inspect your items upon delivery.

• If you notice any damage or missing parts, contact us immediately at ngunihomeware@gmail.com or 073 309 0708.

• Our team will arrange a replacement or assistance quickly.

7. Delays

• While we strive to deliver on time, delivery may be delayed due to:

  • Courier logistics issues

  • Weather conditions

  • Public holidays or unforeseen events

• We will notify you immediately if a delay occurs.

8. Returns & Exchanges

• Returns and exchanges are handled according to our Returns Policy (link to your Returns page).

• Large items are usually non-returnable, unless damaged or faulty.

9. Contact Us

• For questions about your delivery, contact us:

  • Email: ngunihomeware@gmail.com

  • Phone / WhatsApp: 073 309 0708