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EXCHANGE AND REFUND POLICY

At NGUNI HOMEWARE's, we want you to shop with confidence. Our return policy is designed to make it easy for you to exchange or return a product if you are dissatisfied. We believe in building trust through a straightforward refund or exchange policy, ensuring your peace of mind when shopping with us.

EXCHANGE POLICY

Damaged items delivered to you
Incorrect items sent
Please notify us within 48 hours of delivery with photo evidence so we can assist you swiftly.

RETURN POLICY 

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection.

 

  • If approved, your refund will be processed within 7 working days, and a credit will automatically be applied to your original method of payment.

 

  • Shipping fees are non-refundable (unless the return is due to our error).

RETURN SHIPPING

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

 

  • We recommend using a trackable shipping service or purchasing shipping insurance

IMPORTANT NOTES

  • Returns sent without prior communication may not be accepted.

  • Custom-made, used, or discounted items are non-returnable.

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